How do I update billing or payment details for my Gaia subscription?

This article answers how to update payment details for the following:

• Gaia.com subscription
• Apple/iTunes subscription
• Roku subscription
• Amazon Prime Video subscription
• Amazon App subscription
• Cable subscription
  

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How do I update payment for my Gaia.com subscription?

You will be able to update your payment method by following these steps:

1. Log in to your account on Gaia.com.
2. Click the circular avatar icon in the top right corner, and select “My Account” in the menu.  Example
   
3. Click “Update Payment Info.” Example
   
4. This will reveal a form where you will be able to add a new credit card or PayPal. If you select PayPal, the link will take you to PayPal’s secure site to log in to your PayPal account and then back to Gaia once complete. 

Important Notes:

• Our accepted payment methods are PayPal, Visa, Mastercard, and American Express. We currently do not accept debit or prepaid cards, Venmo, or Cash App.
• When you add a new payment method, we often validate the card to confirm it is active. You might see a charge for $0, but don’t worry; no money will be taken from your account until an actual monthly or annual fee is due.

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How do I update payment details for my Apple/iTunes subscription?

If you signed up for Gaia using your Apple/iTunes account, then you will not be able to update your billing or payment information through your account on Gaia.com. You will need to update your payment method through iTunes.

Please see Apple/iTunes instructions, here.

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How do I update payment details for my Roku subscription?

If you signed up for Gaia via Roku, you will not be able to update your billing or payment information through your account on Gaia.com, as your subscription billing is managed directly with Roku.

Please see Roku’s instructions, here.

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How do I update my payment details for my Amazon Prime Video subscription?

If you signed up for Gaia via Amazon Prime Video, you will not be able to update your billing or payment information through your account on Gaia.com, as your subscription is managed entirely through Amazon Prime Video.

Please see Amazon’s instructions, here.

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How do I update my payment details for my Amazon App subscription?

If you signed up for Gaia via the Amazon App, you will not be able to update your billing or payment information through your account on Gaia.com, as your subscription is managed entirely through the Amazon App.

Please see Amazon’s instructions, here.

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How do I update my payment details for my cable subscription?

If you signed up for Gaia via your cable provider, you will not be able to update your billing or payment information through your account on Gaia.com, as your subscription is managed entirely through your cable provider.

If you are unsure of your billing provider, then please contact us via our help form here, and we will be in touch shortly!