Gaia is a subscription service, which means you will be charged either monthly or annually from your billing start date. If you are seeing multiple charges or charges that you believe to be unauthorized from Gaia, then please select your situation from the options below.
- I have a Gaia account and am seeing multiple charges within my billing period.
- I'm seeing charges from Gaia Inc, but I don't have a Gaia account.
- I'm seeing charges on a new card I did not provide to Gaia.
- I was charged during my free trial.
- I thought I canceled, but I have been charged again.
- I canceled and was charged the same day.
I have a Gaia account and am seeing multiple charges within my billing period.
If you are seeing multiple charges from Gaia within one billing period, then you or someone with access to your billing information may have signed up for an additional account. This can happen if you use multiple email addresses to sign up or create an additional account with one of our third party providers like Apple/iTunes, Roku, Amazon Prime Video, or your cable provider.
If you are in this situation, please contact us via our help form here. To ensure a quick resolution, it would be helpful for you to include as much information as possible, specifically:
- Any additional email addresses you may have used to sign up.
- If charged through credit card, please include the first six and last four digits of the card being charged.
- If charged through PayPal, please include your PayPal email address and the invoice/payment number that begins with (P-) found on your PayPal receipt.
I'm seeing charges from Gaia Inc, but I don't have a Gaia account.
At Gaia, we take fraud, identity theft, and other unauthorized access very seriously. If you suspect someone is paying for a Gaia account with your payment information without your consent, please contact us via our help form here.
I'm seeing charges on a new card I did not provide to Gaia.
If you are seeing charges on a new card that is not added to your Gaia account, then it's likely that your financial institution has automatically updated this information as a courtesy.
Financial institutions do this to ensure that accounts using recurring payments remain in good standing when a new card is issued. In some cases, your financial institution may also allow recurring charges to continue on an expired card. If you have any concerns about this process, we recommend contacting your financial institution.
If you still believe you have a fraudulent charge, please reach our to our support team via our help form here.
I was charged during my free trial.
Our free trial is an introductory offer exclusively for new members who have not had an account with Gaia before.
If you have reinstated an existing account, then you are not eligible for a free trial period, which is why you will be charged immediately.
I canceled, but I have been charged again
Once your Gaia account is canceled, we will no longer process any charges. This means if you have continued to be charged, there are two possibilities:
- You did not successfully cancel your account. Please ensure you followed the steps to cancel your account listed here. Your account has not been cancelled until you complete this cancellation flow and receive the cancellation confirmation message on your screen and via email.
- You have multiple active accounts. Please read the section above and contact us via our help form here.
I canceled and was charged the same day.
Once your Gaia account is canceled, we will no longer process any charges. It is likely that the payment was processed prior to your cancellation, as there can often be a delay between when the payment is processed and when it shows in your bank account.